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M J SOLOMON & PARTNERS COMPLAINTS PROCEDURE – RAISING CONCERNS TO THE FIRM, THE SOLICITORS REGULATION AUTHORITY AND THE LEGAL OMBUDSMAN.

We want to give you the best possible service. However, if at any point, you become unhappy, or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person working on your case to discuss your concerns and we will do our best to resolve any issues at this stage

If you would like to make a formal complaint then you can read our full complaints procedure here [link to our full Complaints process]. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for issues like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other character.

You can raise your concern with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we will handle your case.


Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • No more than six years from the date of the act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint


If you would like more information about the Legal Ombudsman please contact them.

Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Address : Legal Ombudsman
PO Box 6806,
Wolverhampton
WV1 9WJ

This firm is regulated by the Solicitors Regulation Authority, SRA: 400072
Branch office: 637 Green Lanes, London, N8 0RE, SRA: 400075